Automation of reservation management in a century-old restaurant
The problem
The client was using an obsolete ERP (coded in Visual Basic) that could not adapt to TicketBAI and lacked a modern reservation management system. This limited their daily operations.
The solution
To solve the client's problems, a new reservation management system was built from scratch. This system includes:
Integration with A3Innuva: Connection via API Oauth 2.0 to synchronize customer and billing data.
User-friendly interface: Designed for non-technical users, featuring an intuitive visual calendar.
KPI Dashboard: Visualization of key metrics for reservation management.
Mobility: Fully responsive tool for access from desktop, tablet, and mobile.
Tools used
Results
Increased customer satisfaction due to mobility in user service.
30% reduction in reservation management time.
Improved accuracy of reservation and customer information.
Successful implementation of TicketBAI in the new system.